Your friend is a hole Lanair >_>...
If I got a laptop (which doesn't look too likely) it's be one of Macintosh's.
About laptops... I've heard this story twice from two people with very little time in between; I don't want to type it out, it's boring, but the moral the story is to backup
ALL your data before sending in your laptop in for repair, because it might not be there when you get it back
. Another good idea would be to take pictures of your laptop to prove what kind of condition it was in before sending it in.
My friends laptop had a scratch and it came back with a crack, and can’t do anything about it; he was a little preoccupied with getting over the fact that all his files were deleted.